Interesting Links

Feed not found.

Our YouTube Playlist

Please check out all our videos at the official

Website Owners Guidebook Playlist


Started a Subreddit

I'm moderator of a subreddit about the topics you'll see here. Please check us out.

And Now, A Word from Our Sponsor...

the WebSiteOwnersGuideBook is brought to you by the good people at, a web design and digital marketing company. If you have digital marketing needs that you don't feel comfortable doing even with these do-it-yourself guidelines, please contact them. Thanks for your attention.

Trouble Tickets and Support

If your organization provides support for clients such as web design, graphic design, PC support, pool servicing, yard service, etc. A great way to provide 24/7 support is by an online trouble ticket system. Things to look for in a ticket system are:

  • User login to see ticket history
  • Customizable fields to collect customer information
  • Easily changable email text and subject lines
  • Administrator reports and dashboard
  • Knowledgebase so users can search previous tickets and resolution
  • Automatic routing of tickets based on customer or support area
  • Depending on your setup, integration with field personnel or telephone support
  • There's so much that can be said about this that it can be an entire separate website.

Some products are opensource, like RequestTracker, others are paid, like There a large number of offerings out there. Take a look at a representative list.



Would your customers or clients benefit from a more structured way than sending you an email?

Can you answer questions like: how many open support requests do you currently have? What's the average time it takes to close out a request?

If you could use a more formal helpdesk system, start making a list of requirements: what you'd like it to do, how you'd like it to work.

Add comment

Security code